An excellent presentation by Adaptive Path (who specialise in product design) to Google. The presentation is based on their book, “Subject To Change“. It focuses on a number of areas around user experience when designing a new service or product. It is relevant to businesses from all backgrounds, in particular, the sections on how organisations should view their customers, and manage their customer experiences over time. (The video is 54 minutes long).
…found via Damien Mulley.
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